Franco PharmaFranco PharmaFranco Pharma

return and refund


Franco Pharma offers a 14 day return policy. If you want an exchange, you have 14 days after the date of receipt of the package to send us the product.

If you contact us after 14 days, or if the product has not reached us within this period, returns cannot be accepted.

For a return to be accepted, the product must be new, unused, in its original condition and in its original packaging, as you received it.

Please do not send your product until you have received confirmation from support.

To be eligible for a return, please provide the following information to support:

An email of your return request, sent to
within 14 days of receipt.
2-3 pictures of the product (or video if needed)
An email explaining the reason for the return/refund request.
Once we have this information we can decide what to do.

If your request has been accepted you will be promptly notified by email, and you will get all the details to return the product.

Once we have received the product, and inspected it, you will receive an email confirming that the product has been received.

If the return conditions have been met and your return is complete, you will receive a refund for your order. This will appear on your bank statement or Paypal account within 14 working days. You will be responsible for the return shipping costs.

Refunds will not be accepted in the following cases:

If the package was not delivered because you provided a wrong address, or an incomplete address
If the package was not delivered due to circumstances beyond our control (natural disaster, snowfall, package stuck in customs)
If the tracking indicates "Delivered" but you say you have not received anything.
If a letter carrier does not leave a notice of passage, and the parcel ends up being returned to the sender (you will have to make a claim with the postal service of your country. La Poste for France, BPost for Belgium etc...)
For all deliveries outside metropolitan France.
For all the orders carried out at the time of Sale FLASH, exceptional reductions or with a promotional code.
Other exceptional circumstances that are not under the control of

We only exchange defective products. If you have received a defective product, please contact us by email at within 14 days of receipt of the product, and your product will be replaced as soon as possible after receipt of proof (photos, videos, etc.).


If you wish to return a product, you will be responsible for the return shipping costs.

In some cases where we are responsible, we will pay the return shipping costs. For example if you do not receive the correct product ordered.

All products returned to us must be tracked to our return shipping center to avoid any disputes. You can provide us with the tracking number of the returned product at

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